Shipping policy
Last Updated: 23 June 2026
Thank you for shopping with 11 0 2.
This Shipping Policy outlines how we process and deliver orders placed through our website.
SHIPPING WITHIN AUSTRALIA
We currently ship Australia-wide using Australia Post.
Shipping rates are:
- Standard Shipping: $9 AUD
- Express Shipping: $15 AUD
- Free Standard Shipping on orders over $150
Shipping costs will be displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after payment has been received.
Orders are not processed, packed or dispatched on weekends or public holidays.
During sales, promotional periods, product launches and peak seasons, processing times may be longer than usual.
If there is a significant delay in processing your order, we will make reasonable efforts to contact you.
DELIVERY TIMEFRAMES
Once dispatched, estimated delivery timeframes are determined by Australia Post and may vary depending on your location.
Standard Shipping
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Metropolitan areas: 2–6 business days
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Regional areas: 3–10 business days
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Remote areas: 5–14 business days
Express Shipping
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Metropolitan areas: 1–3 business days
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Regional areas: 1–5 business days
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Remote areas: 2–7 business days
These delivery estimates are provided as a guide only and are not guaranteed.
Delivery times may be affected by factors outside our control, including weather events, public holidays, peak shipping periods, industrial action and Australia Post operational delays.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
You can track your parcel directly through Australia Post using the tracking number provided.
DELIVERY ADDRESS
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
11 0 2 is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.
If an order is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order can be re-dispatched.
AUTHORITY TO LEAVE
Australia Post may leave parcels in a safe location if deemed appropriate under their delivery policies.
If you have specific delivery requirements, please include these at checkout where available.
Once Australia Post records a parcel as delivered, responsibility for securing the parcel rests with the recipient.
LOST, STOLEN OR DELAYED PARCELS
If your parcel appears delayed, please first check the tracking information provided.
If you believe your parcel has been lost in transit, contact us at:
We will work with Australia Post to investigate the shipment.
While we will assist with reasonable enquiries, we are not responsible for delays caused by Australia Post or events outside our reasonable control.
Nothing in this policy limits your rights under the Australian Consumer Law.
DAMAGED ITEMS IN TRANSIT
If your order arrives damaged, please contact us within 7 days of receiving the parcel.
Please provide:
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Your order number;
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A description of the issue; and
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Clear photographs of the product and packaging.
We will assess the issue and provide an appropriate remedy in accordance with our Refund & Returns Policy and the Australian Consumer Law.
INTERNATIONAL SHIPPING
At this time, 11 0 2 ships only within Australia.
Should international shipping become available in the future, this policy will be updated accordingly.
CONTACT US
If you have any questions regarding shipping or delivery, please contact us: